The Path to
Building Things
From political science to production software. An unconventional route through sales, education, and project leadership — each chapter sharpened how I think about building products that actually work.
Foundation
The analytical bedrock — learning to break down complex systems and build structured arguments.
Political Science & Government
The University of Akron
Studied political systems, policy analysis, and institutional design. Learned how to dissect complex systems and build arguments — skills that translate directly into software architecture.
- Developed structured analytical frameworks for complex systems
- Built research and technical writing foundations
Sales & Hustle
Frontline problem-solving, team building, and the first exposure to how software makes or breaks a business.
Resolution Specialist
DIRECTV
Frontline problem-solving in a high-volume environment. Diagnosed technical and billing issues, reduced call volume by 25%, and drove a 50% increase in customer satisfaction.
- Reduced call volume by 25% through streamlined troubleshooting
- Achieved 50% increase in customer satisfaction scores
Regional Sales Trainer — Retail Operations
SolarCity (now Tesla Energy)
Led the #1 ranked retail sales team in the country. Developed personalized training programs that lifted team goals by 50%.
- #1 country-ranked retail sales team
- Increased team goals by 50% through personalized development plans
Direct Sales Regional Manager
Nerd Power
Built and led a high-performing sales team of 10 reps. First exposure to proprietary software training and quality control of computer-aided designs.
- Built sales team of 10 representatives from scratch
- Managed quality control of computer-aided solar designs
Head of Business Development
SalesMastery Consultants, Inc.
Designed and ran sales training programs that increased attendance 50% and boosted team effectiveness by 10%. Integrated Sandler and MEDIC frameworks into CRM workflows.
- 50% increase in training workshop attendance
- Implemented Sandler & MEDIC frameworks into Salesforce CRM
Tech Transition
The formal pivot into technology — from help desk to infrastructure to teaching code with no internet access.
IT Help Desk Supervisor
Arise Virtual Solutions Inc.
The formal pivot into tech. Provided specialized support for TurboTax customers, reduced average handle time by 20%, and achieved a 95% satisfaction rate.
- Reduced Average Handle Time (AHT) by 20%
- 95% customer satisfaction rate
- Began self-directed study in web development
Computer Skills Vocational Instructor
MTC (Correctional Facility)
Created and delivered a practical IT training program inside a correctional facility. Taught HTML, CSS, JavaScript, networking, and cybersecurity — with no internet access in the lab.
- Designed multi-week curriculum for entry-level IT roles
- Taught coding with zero internet access
- Combined lectures, live demos, and hands-on exercises
IT Project Manager
MTC (Correctional Facility)
Led infrastructure upgrade and network security projects across multiple correctional facilities. Managed rollouts under strict compliance, security, and operational constraints.
- Coordinated secure network segmentation during facility reorganization
- Built SmartSheet tracker — reduced reporting time by 40%
- Maintained risk registers aligned with compliance frameworks
"If you can teach someone to code with no internet and no Stack Overflow, you learn to communicate technical concepts with absolute clarity."
Builder Era
From no-code systems to production SaaS. Every previous chapter was preparation for this one.
Associate Founder
Right Brain Group LLC
Led company-wide deployment of Notion as a centralized ERP and workflow platform. Unified documentation, task tracking, and reporting across operational and technical teams.
- Built Notion-based ERP connecting planning, reporting, and docs
- Designed automation flows for financial tracking
- Established sprint cadences and Agile project practices
Project Coordinator
AHEAD
Coordinated infrastructure and cloud migration projects during corporate restructuring. Supported secure network separation, cloud architecture deployment, and compliance-driven rollouts.
- Coordinated secure network segmentation isolating business units
- Oversaw phased cloud migration of critical applications
- Created automation tools for project tracking via SmartSheet
Founder — Full-Stack Developer & Systems Architect
Routiine.io
Building production SaaS from zero. Designed and shipped BastionGlass (multi-tenant ERP) and launched MyAutoGlassRehab as its first client deployment. Full ownership from database schema to Stripe integration.
- Built BastionGlass — multi-tenant SaaS ERP with row-level PostgreSQL isolation
- Shipped embeddable customer intake widget (Nuxt micro-app)
- Wired Stripe Connect for per-tenant payment routing
- Launched MyAutoGlassRehab — brand, website, and ERP integration
Building What's Next
Every role before this one was preparation. Sales taught me what users need. Teaching taught me clarity. Project management taught me execution. Now I build.